Privacy Policy

Techniv ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website www.techniv.com or use our services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Who We Are

Techniv is a digital services agency providing web development (HubSpot, WordPress, Shopify, Webflow, MERN stack), digital marketing, video editing, and AI automation services.

Contact details:

• Email: hello@techniv.com
• Phone / WhatsApp: +44 7732 383215
• United Kingdom: 42 Camden Street, London NW1 0HU
• Pakistan: Model Town, Lahore

For the purposes of the UK GDPR and EU GDPR, Techniv is the data controller of the personal information described in this policy. For residents of certain US states (such as California), Techniv acts as the "business" responsible for your personal information under applicable state privacy laws.

2. Information We Collect

Information you provide to us

• Contact and inquiry details: name, email address, phone number, company name, and project details when you fill out our contact form, request a quote, or book a consultation.
• Communication data: messages you send us via email, contact forms, or WhatsApp.
• Billing information: payment details required to invoice you for services. We do not store full card numbers — payments are processed by secure third-party providers (e.g., PayPal, Wise, Payoneer, or bank transfer).

Information collected automatically

• Usage data: pages visited, time spent on pages, links clicked, and referring website.
• Device data: IP address, browser type and version, device type, and operating system.
• Cookies and tracking technologies: see Section 7 below.

3. How We Use Your Information

We use your personal information to:

• Respond to your inquiries and provide quotes or consultations
• Deliver, manage, and invoice the services you purchase
• Communicate with you about your project
• Send marketing emails only if you have opted in (you can unsubscribe at any time)
• Improve our website, services, and user experience
• Comply with legal and accounting obligations
• Prevent fraud and protect the security of our website

Legal bases (GDPR): We process your data based on (a) your consent, (b) performance of a contract with you, (c) our legitimate interests in running and improving our business, and (d) compliance with legal obligations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. We only share it with:

• Service providers that help us operate our business, such as HubSpot (website hosting, CRM, forms, and email), Google (analytics and email), Meta/WhatsApp (messaging), and payment processors. These providers process data on our behalf under their own privacy and security commitments.
• Legal authorities where required by law, court order, or to protect our legal rights.

5. International Data Transfers

Our team operates from the United Kingdom and Pakistan, and we serve clients in the UK, Europe, the United States, Canada, Australia, and other countries. Our service providers (such as HubSpot and Google) may process data in the United States or other countries. Where personal data is transferred outside the UK or European Economic Area, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or providers certified under the EU-US Data Privacy Framework.

6. How Long We Keep Your Data

We retain personal information only as long as necessary:

• Inquiry data: up to 24 months after our last contact, unless you become a client
• Client and project data: for the duration of our engagement and up to 6 years afterwards for legal, tax, and accounting purposes
• Marketing data: until you unsubscribe or withdraw consent

7. Cookies

Our website uses cookies and similar technologies to:

• Make the website function properly (essential cookies)
• Understand how visitors use the site (analytics cookies, e.g., HubSpot Analytics, Google Analytics)
• Remember your preferences

When you first visit our website, you can accept or decline non-essential cookies via the cookie banner. You can also manage or delete cookies through your browser settings at any time. Disabling cookies may affect some website functionality.

8. Your Rights

Depending on your location (including under the UK GDPR and EU GDPR), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Delete your data ("right to be forgotten")
• Restrict or object to certain processing
• Data portability — receive your data in a machine-readable format
• Withdraw consent at any time (e.g., unsubscribe from marketing)
• Complain to a supervisory authority — in the UK, the Information Commissioner's Office (ico.org.uk); in the EU, your local data protection authority

To exercise any of these rights, email us at hello@techniv.com. We will respond within 30 days.

Additional rights for US residents

If you are a resident of California or another US state with a comprehensive privacy law (such as Virginia, Colorado, Connecticut, Utah, or Texas), you have the right to:

• Know what categories of personal information we collect, use, and disclose
• Access and receive a copy of your personal information
• Correct inaccurate personal information
• Delete your personal information, subject to legal exceptions
• Opt out of the "sale" or "sharing" of personal information — Techniv does not sell personal information and does not share it for cross-context behavioral advertising
• Non-discrimination — we will never deny you services, charge different prices, or provide a different quality of service for exercising your privacy rights

Categories of personal information we collect (as defined by the California Consumer Privacy Act): identifiers (name, email, phone, IP address), commercial information (services purchased, inquiries), and internet activity (pages visited, interactions with our website). We collect this information directly from you and automatically through cookies, and we disclose it only to the service providers listed in Section 4.

To exercise these rights, email hello@techniv.com with the subject line "Privacy Request." We will verify your identity and respond within 45 days as required by law. You may also designate an authorized agent to make a request on your behalf.

Additional rights for residents of Canada and Australia

• Canada: We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to access and correct your personal information and to withdraw consent to its use. You may also file a complaint with the Office of the Privacy Commissioner of Canada.
• Australia: We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988. You have the right to access and correct your personal information and to complain to the Office of the Australian Information Commissioner (OAIC).

Wherever you are located, you can exercise your privacy rights by emailing us — we apply the same standard of care to all our clients' and visitors' data worldwide.

9. Data Security

We take reasonable technical and organizational measures to protect your personal information, including secure hosting, SSL encryption on our website, access controls, and limiting data access to team members who need it. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites (such as our Upwork, Fiverr, LinkedIn, Instagram, and Facebook profiles). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

11. Children's Privacy

Our website and services are intended for businesses and individuals aged 18 and over. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data:

Email: hello@techniv.com
Phone / WhatsApp: +44 7732 383215
UK Office: 42 Camden Street, London NW1 0HU
Pakistan Office: Model Town, Lahore